Shipping & Returns

Our Commitment to Your Adventure

At BCF Outdoor Gear, we’re fellow outdoor enthusiasts. We understand that your gear needs to perform when it counts, whether you’re preparing for a camping trip, a beach day, or a festival adventure. Our shipping and returns policies are designed to be as straightforward and reliable as our products, ensuring you can focus on the adventure ahead.

Shipping Information

We ship globally (excluding some remote regions and parts of Asia). Our goal is to get your adventure-ready gear to you as efficiently as possible.

Order Processing

Please allow 1-2 business days for us to process your order before it is dispatched.

Shipping Methods & Delivery Times

We offer two reliable shipping options to suit your needs:

Please note: Delivery times are estimates and may be affected by factors outside our control, such as customs processing.

Returns & Exchanges Policy

Your satisfaction is part of our Adventure-Ready Guarantee. If your purchase isn’t right for your outdoor needs, we’ll make it right—just like we’d adjust our own pack before a long hike.

Step-by-Step Return Process

1. Check Eligibility & Timing
   Ensure your return is within 15 days of delivery. Items must be:
   • In original, undamaged packaging.
   • Unused and in resalable condition.
   • Including all original tags, accessories, and documentation.
2. Initiate Your Return Request
   Contact our Customer Adventure Team within the return window at [email protected] with the subject line “Return Request: [Your Order Number]”. Please include your order number, product details, reason for return, and preferred resolution (refund or exchange).
3. Package and Ship Your Return
   Once approved, securely package the item(s) in their original packaging, include a copy of your order confirmation, and use a trackable shipping service. Ship to the address we provide. Returns sent without prior authorization cannot be processed.
4. Refund or Exchange Processing
   Once we receive and inspect your return:
   • Refunds: Processed to your original payment method.
   • Exchanges: Shipped once the return is processed.
   • Store Credit: Available upon request and issued immediately.

Refund Timeline & Methods

Your refund will be processed back to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after we process your return (final timing depends on your bank).
• PayPal: 3-7 business days after we process your return.
• Store Credit: Issued immediately via email after return inspection.

You will receive an email confirmation once your refund is processed.

Important Exceptions & Notes

Non-Returnable Items

For health, safety, and hygiene reasons, the following items cannot be returned unless they arrive defective or damaged:

Please inspect these items immediately upon delivery. If defective, contact us within 48 hours at [email protected] with photos.

Damaged or Defective Items

If your gear arrives damaged or defective, contact us within 48 hours of delivery. Include photos of the damage and packaging. We will arrange a prepaid return label and expedite your replacement or refund.

International Returns (Outside Australia)

• Return shipping and any associated costs are the customer’s responsibility.
• Customs duties and taxes on returned items are non-refundable.
• Please mark the package as “Returned Goods” to avoid additional customs charges.
• Refunds are issued in Australian Dollars (AUD), minus any original shipping costs.