Returns & Exchanges

At BCF Outdoor Gear, we’re fellow outdoor enthusiasts who understand that gear needs to perform when it counts. Whether you’re preparing for a camping trip, beach day, or festival adventure, we want you to be completely satisfied with your equipment. Our returns and exchanges policy is designed to be as straightforward and reliable as our products.

Our Returns & Exchanges Policy at a Glance

• Return Window: 15 days from delivery date
• Condition Requirement: Unused, in original packaging with all tags
• Return Shipping: Customer responsibility (except for defective items)
• Refund Processing: 5-10 business days after we receive your return
• Exchange Option: Available for items of equal or greater value

Step-by-Step Return Process

Step 1: Check Eligibility & Timing

Ensure your return falls within our 15-day window from the delivery date. Check that items are:

• In original, undamaged packaging
• Unused and in resalable condition
• Including all original tags, accessories, and documentation

Step 2: Initiate Your Return Request

Contact our customer adventure team within the return window. Use the email template below or email us directly at [email protected] with the subject line “Return Request: [Your Order Number]”.

Step 3: Package and Ship Your Return

Once we approve your request and provide return instructions:

1. Securely package the item(s) in their original packaging
2. Include a copy of your order confirmation or packing slip
3. Use a trackable shipping service (we recommend it for your protection)
4. Ship to the address provided in our return instructions

Step 4: Refund or Exchange Processing

Once we receive and inspect your return:

• Refunds: Processed within 5-10 business days to your original payment method
• Exchanges: Shipped once the return is received and processed
• Store Credit: Available upon request, issued immediately after inspection

Refund Timeline & Methods

Your refund will be processed back to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after we process your return (timing depends on your bank)
• PayPal: 3-7 business days after we process your return
• Store Credit: Issued immediately via email after return inspection

You’ll receive an email confirmation once your refund is processed.

Non-Returnable Items

For health, safety, and hygiene reasons, the following items from our range cannot be returned unless defective:

Note: These items may be returned if they arrive defective or damaged. Please contact us within 48 hours of delivery for defective hygiene-sensitive items.

Damaged or Defective Items

If your gear arrives damaged or defective:

1. Contact us within 48 hours of delivery at [email protected]
2. Include photos of the damage/defect and packaging
3. We’ll arrange a prepaid return label and expedite your replacement or refund

International Returns

For customers outside Australia:

• Return shipping is the customer’s responsibility
• Customs duties and taxes on returned items are non-refundable
• Please mark the package as “Returned Goods” to avoid additional customs charges
• Refunds will be issued in Australian Dollars (AUD) minus any original shipping costs

At BCF Outdoor Gear, we believe the right gear makes every outdoor moment unforgettable. If our products haven’t met your adventure needs, we’re committed to making it right—because your trust is the most essential piece of equipment we carry.