Privacy Policy

1. Who We Are & Our Approach

BCF Outdoor Gear is an adventure-ready equipment retailer serving outdoor enthusiasts globally. Our website reflects our commitment to simplicity, security, and reliability—values that extend to how we handle your personal data. We cater to campers, beachgoers, festival attendees, and outdoor adventurers who value straightforward, secure experiences both in nature and online.

2. Information We Collect

We collect information that helps us provide your gear and enhance your adventure planning experience:

Personal Information You Provide:

• Identity & Contact Data: Name, email address, shipping/billing address, phone number when you make a purchase or create an account.
• Transaction & Payment Data: Payment method details (processed securely via our PCI-DSS compliant gateways), purchase history, and items viewed. We never store complete payment card details on our servers.
• Communication Data: Messages sent to our support team, feedback, and survey responses.

Automatically Collected Information:

• Device & Technical Data: IP address, browser type, device information, and operating system.
• Usage Data: Pages visited, time spent on site, products browsed (like air mattresses, camping chairs, or beach trolleys), and how you navigate our site.

3. How We Use Your Information

We use your data to deliver the seamless, secure experience promised on our homepage:

• To Process & Ship Orders: To fulfill your purchases of camping cookware, bedding, hammocks, or other gear, and send order confirmations and shipping updates.
• To Secure Transactions: To process payments via credit/debit cards (Visa, MasterCard, JCB) or PayPal using encrypted gateways.
• To Improve Your Experience: To personalize site content, recommend relevant products (like camping furniture or foam mats), and optimize our website performance.
• To Communicate: To respond to your inquiries, provide customer support, and send service-related announcements (not marketing spam).
• For Security & Legal Compliance: To protect against fraud, enforce our terms, and comply with applicable laws.

4. Sharing & Disclosure of Information

We treat your data with the same care we design our gear—sharing only when necessary:

• Service Providers: Trusted partners who assist with payment processing, shipping, IT services, and customer support—all bound by confidentiality agreements.
• Legal Requirements: If required by law, regulation, or legal process (e.g., court order).
• Business Transfers: In connection with a merger, sale, or acquisition of our business.
• With Your Consent: Where you explicitly permit us to share your information.

We do not sell your personal information to third parties.

5. Data Storage & Security

Your security is our priority, both in checkout and in data storage:

• Storage Locations: Data is stored on secure servers, primarily within Australia, with some service providers possibly located overseas. We ensure adequate protections are in place.
• Security Measures: We implement technical and organizational measures including encryption, access controls, and secure protocols to protect your data.
• Payment Security: All transactions are processed through PCI-DSS compliant payment gateways with end-to-end encryption. We never store your complete payment details.
• Retention: We retain your data only as long as necessary for the purposes outlined, or as required by law.

6. Your Rights & Choices

You have control over your personal information, consistent with applicable privacy laws (including Australian Privacy Principles and GDPR for relevant users):

• Access & Correction: You may request access to, or correction of, your personal data we hold.
• Deletion: You may request deletion of your personal data, subject to legal obligations.
• Opt-Out: You can unsubscribe from marketing communications at any time (though service emails will continue).
• Complaints: You may lodge a complaint with us or the relevant supervisory authority.

To exercise these rights, contact us at [email protected].

7. Cookies & Tracking Technologies

Like a well-packed gear kit, cookies help our website function smoothly:

• What We Use: Essential cookies (for site functionality), analytics cookies (to understand how you use our site), and preference cookies (to remember your settings).
• Your Control: You can manage cookie preferences through your browser settings. Note that disabling some cookies may affect site functionality.
• Third-Party Tools: We may use analytics services (like Google Analytics) to improve our site. These providers have their own privacy policies.

8. International Transfers

We serve customers globally (excluding some Asian and remote regions). Your data may be transferred to, and processed in, countries other than your own. We ensure such transfers comply with applicable laws and that your data remains protected.

9. Children’s Privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.

10. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The “Last Updated” date at the top will indicate revisions. We encourage you to review this page occasionally.