FAQ

We specialise in adventure-ready outdoor equipment designed for diverse Australian conditions and beyond. Our curated collections include:

• Camping Essentials: Air mattresses, foam mats, camping furniture (chairs, tables, stools), bedding, blankets, and pillows.
• Outdoor Comfort: Beach/event chairs, hammocks, beach trolleys and carts.
• Cooking & Dining: Camping cookware, kitchen setups, cooking utensils, dinnerware, drinkware, and food storage.
• Accessories & More: Air pumps, Christmas outdoor items, and portable food/snack solutions.

All our gear is selected with an understanding of demanding conditions—from sun-drenched beaches to rugged bushland.

Our heart and testing grounds are in Australia! Our headquarters and warehouse are located at 42 Bresnahans Lane, WERAI, AU 2577. While we ship globally, our Aussie know-how ensures we understand the gear needed for real adventures.

Absolutely. Our gear is selected and packed with an understanding of diverse and demanding outdoor conditions. We focus on durability, portability, and functionality—whether it’s a compact Zempire eco cupboard or a set of sturdy camping chairs.

We ship globally with our world-class logistics partners! However, please note that free shipping is not available to Asia and some remote regions. Eligibility for shipping to your location will be confirmed at checkout.

We offer two straightforward shipping options designed to fit your adventure timeline and budget:

All orders are processed and prepared for dispatch within 1-2 business days from our warehouse. You’ll receive a confirmation email immediately after ordering, and a second email with tracking information once your order ships.

Once your order ships, you’ll receive an email with your tracking number and a direct link to monitor its journey. If your tracking seems unclear or you have questions, our customer service team is here to help at [email protected].

We primarily ship to street addresses via our carrier partners. For remote locations, please check your eligibility at checkout. Some very remote regions may have shipping restrictions.

We accept all major credit cards and secure online payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed securely. We do not store your full payment details on our servers.

Yes. We use industry-standard encryption and secure payment gateways to protect your information. You can shop with confidence at BCF Outdoor Gear.

We process orders quickly to get your gear to you fast. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet been processed for dispatch.

Confidence in your gear is key. Our no-fuss returns policy reflects our commitment to Quality Assurance and Customer-First Support:

• Returns Window: 15 days from the date you receive your item.
• Condition: Items must be unused, in original packaging, and with all tags attached.
• Process: Contact our support team at [email protected] to request a Return Authorization and instructions.
• Refund: Once received and inspected at our warehouse, we’ll process your refund to the original payment method.

We ensure robust packaging to protect your gear during transit. However, if your item arrives damaged or is faulty, please contact us immediately at [email protected] with your order number and photos of the damage. We’ll arrange a replacement or refund as appropriate.

Once we receive and inspect your returned item, we’ll process your refund within 5-10 business days. The time it takes for the refund to appear in your account will depend on your bank or payment provider.

To ensure longevity of your gear:

• Air Mattresses/Beds: Clean with mild soap and water, ensure completely dry before storing. Avoid sharp objects.
• Camping Furniture: Wipe down with a damp cloth after use. Store in a dry place when not in use.
• Bedding & Blankets: Follow care labels. Most can be machine washed on gentle cycles.
• Cookware: Hand wash with mild detergent. Dry thoroughly to prevent rust.

Specific care instructions are included with your products.

As fellow outdoor enthusiasts, we’re happy to help! While our website collections are curated for different activities (beach, camping, festivals), you can always email our team at [email protected] with details about your planned adventure, and we’ll offer personalised gear suggestions.